Just the FAQs
We’re here to help troubleshoot and solve any speed bumps you may encounter. Have questions? We’re here to help! Our most commonly asked questions are below, and you can reach our support team at support@withjoy.com.
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General
What does Joy cost?
Joy wedding websites, planning tools, registry, and online Save the Dates and invitations are free!
Do you have a support team we can reach out to if we have questions?
Absolutely! Our amazing support team works hard around the clock, every day of the week, including weekends, to make sure that your questions are answered. You can send us an email at support@withjoy.com.
Wedding
Website
Joy seems to offer a lot of different features. Can I pick and choose what to use?
Most definitely. We designed Joy's wedding website builder to accommodate weddings of all shapes and sizes. You can remove any functionality of Joy that does not apply to your wedding. Don't have a wedding party? Don't want a wedding day countdown? Simply remove a section from your dashboard and it will automatically be removed from your website and app.
Can I customize my wedding site for particular guests, for example my wedding party or rehearsal dinner guests?
Yes, you can edit your schedule visibility so only particular wedding events and their details are shown to only specific guests. You can also add password protection to all sections of your site so only guests can see your wedding info.
Can I use my website in stages? Meaning, can I have some information live and not others?
You can absolutely update your website at any time. If you have any information that has yet to be resolved, feel free to put a TBD or remove it for the time being. Your guests will not be updated if you make changes automatically, but you can send out an email from our platform to let them know.
Do you support custom domains?
Yes, you can purchase a domain name directly from Joy (or use a domain you already have) and set it up to forward to your withjoy.com URL when someone visits that domain.
Can I use the website without the app?
You can use Joy to create your wedding website and not share the download links to install your wedding app. However, if you want your guests to be able to upload photos to your website, they will need the app.
What do I need to open a Joy account?
You can create a Joy account using either your email or Facebook.
What should be on a wedding website?
The basic function of a wedding website is to communicate all the important details your guests need to know about your big day, including your wedding date, location, dress codes, and gift registries. Check out our 19 Tips for Building a Perfect Wedding Website for more inspiration and guidance.
When I share my website with someone, what can they see?
When your guest receives their invitation, they’ll see a personalized version of your wedding site. That means they’ll see the schedule they’re meant to see alongside the pages you’ve allowed them access to.
Can I customize the pages that appear on my website?
Yes! Joy allows you to create custom wedding website pages, or even adapt your site for other important events such as anniversaries, birthday parties, and baby showers.
How to create the perfect wedding website with Joy?
Planning a wedding is like embarking on a grand adventure – thrilling, nerve-wracking, and full of surprises. Every detail, from the venue to the guest list, plays a crucial role in shaping the day you’ll remember for the rest of your life. Amidst the whirlwind of decisions, one aspect is necessary: your wedding website. When it comes to creating a personalized, stress-free online space to share your love story and manage your wedding logistics, Joy’s Wedding Websites is your ultimate companion.
Designing Your Unique Love Story
Your wedding website is the digital embodiment of your love story—a canvas on which you can paint the picture of your journey together. With Joy’s Free Wedding Websites, you’re not just choosing a template; you’re curating an experience that reflects your style, personality, and the essence of your relationship. Explore various stunning design templates, from timeless classics to contemporary marvels, and let your creativity run wild.
What sets Joy’s Wedding Websites apart is its commitment to customization. Whether a design maven or a novice, the platform offers intuitive tools that empower you to tailor every aspect of your website. You can make your website yours by selecting the perfect font to fine-tuning the color palette.
Simplify Your Wedding Planning
Planning a wedding involves juggling multiple tasks and managing countless details – a daunting prospect for even the most organized couples. Fortunately, Joy’s Wedding Websites has an arsenal of smart features to streamline your planning process. Personalized schedules allow you to map out every aspect of your wedding events, from the rehearsal dinner to the post-wedding brunch, and customize access for your guests. Tired of answering the same questions repeatedly? Say hello to the guest Q&A feature, where you can create a comprehensive FAQ section covering everything from attire suggestions to transportation details.
Facilitating Guest Travel
Your wedding day is a celebration shared with cherished friends and family, many of whom may be traveling from afar to join you. Joy’s Wedding Websites makes it effortless to provide them with essential travel information, ensuring a seamless and stress-free experience. From hotel recommendations to transit schedules, guests can access all the details they need to plan their trip directly from your website. The integrated map feature offers turn-by-turn directions, while the companion mobile app keeps guests informed on the go. Booking accommodations directly through your site can ensure your guests find the best rates without hassle.
Effortless Guest Management
Managing your guest list can be a logistical nightmare, but Joy’s Free Wedding Websites simplifies the process with intuitive guest management tools. The connected guest list feature allows you to collect addresses seamlessly, import guest lists, send messages, and track RSVPs.
Group your guests, assign plus ones and organize them with tags to ensure everyone is accounted for. With powerful event privacy settings, you can control who sees what on your website, safeguarding your privacy while keeping your guests informed.
Capturing Memories to Last a Lifetime
Your wedding day is more than just a ceremony – a celebration of love shared with the people who matter most to you. Joy’s Wedding Websites helps you capture and share those precious moments with your guests, ensuring your special day is in their memories forever.
From sharing your unique love story to introducing your wedding party with personalized bios, you can infuse your website with the joy and excitement of your journey together. Matching stationery, including Save the Dates and invitations, available as eCards or prints, can create a cohesive and coordinated experience for your guests.
Start with the essentials.
Building a perfect wedding website online is crucial for today’s couples, offering a streamlined platform to communicate essential details and enhance the overall guest experience. Start by prioritizing informing and delighting your guests through a thoughtful approach to content organization.
Begin with the basics, ensuring that crucial information such as your name, wedding date, location, and key event timings are prominently featured. Providing a clear event timeline, including pre-ceremony gatherings and post-wedding festivities, you keep guests informed and help them plan their attendance effectively. Utilize customizable scheduling features to maintain privacy for exclusive events like rehearsal dinners. Address common queries preemptively with an FAQ page, covering topics from parking to dress code, to ease guest concerns and streamline communication.
Delight your guests by going beyond mere information dissemination. Introduce your wedding party with personal details and photos to foster familiarity among guests. Maintain a cohesive theme across all aspects of your wedding, from invitations to website design, to create a unified and memorable experience. Enhance visual appeal with professional photography, capturing key moments and emotions to engage your audience. While including a registry page, emphasize gratitude over gifts, underscoring the importance of their presence.
Lastly, consider the extra touches that elevate your website from functional to exceptional. Set clear guidelines for social media usage and photography to respect the sanctity of certain moments. Recommend local activities to extend guest enjoyment and make their visit truly memorable. Incorporate multimedia elements such as videos to share your love story and engagement journey, adding depth to your website’s narrative. Share a brief yet heartfelt account of your meeting to add a personal touch. Lastly, acknowledge the contributions of vendors who bring your wedding vision to life, fostering a sense of community and appreciation.
Guests & RSVP
Is there a limit to the number of guests I can add to Joy?
The more the merrier. Big or small, Joy is built to scale.
Can I have multiple people edit my wedding? Like my partner or planner?
Yes! Adding multiple admins to your account is simple. You can make any guest an admin of your event.
Can I give my guests a specific number of plus ones?
Yes, you can assign any number of plus ones per guest, whether that’s 0 or 20.
Do I need to know all my plus ones’ names?
Short answer: No. We know people might find significant others or change who they’re bringing to the party. For those cases, you can simply assign them a slot to bring someone.
Do I need to know a guest’s email addresses before they RSVP?
You don’t need to know a guest’s email address for them to be able to RSVP. However, if you are sending ecards to your guests via Joy before they RSVP you will need guests’ email addresses to send them.
Do guests need to create an account to RSVP?
No. Creating an account is totally optional and the prompt comes after guests complete their RSVP.
What percentage of the guest list comes to a wedding?
You can generally expect about 85% of local guests and 55% of out-of-town guests to attend your wedding when predicting your guest count.
How do I shorten my wedding guest list?
It depends on a few factors. Explore Getting Started With Your Wedding Guest List for more information on how to navigate wedding planning and your guest list preferences.
Mobile App
Is it easy for guests to sign in and use the app?
Yes! Guests just need to download the app and enter the name of your event (and your password if the event is private) to access all of the guest features.
Can I just use the app?
Absolutely. Though Joy automatically creates a website for you when you enter all your wedding information, you don't have to use it. In fact, your guests can RSVP right in app.
Is the app free?
Of course; you’ll never have to pay for your Joy website or app.
Do all my guests need to download the app?
Unless you request it and anticipate using the app to send messages to your guests, your guests do not need to download it.
Put on your planning shoes.
We’ll get your wedding started on the right foot.